Deleting your Chatly account

Chatly respects your right to manage your account and personal data. If you decide to permanently delete your account, the process is straightforward, secure, and designed to protect your privacy at every step.

1. Submitting a Deletion Request

• Send an email to [email protected]

• Use the subject line: Account Deletion Request.

In the body of the email, include:

• Your registered email address.

• A brief explanation of why you are requesting deletion (optional, but helpful).

⚠️ Requests must be submitted from the same email address associated with your Chatly account to ensure validity.

2. Verification and Identity Confirmation

• Once your request is received, our support team will review it.

• To confirm ownership, we may request additional information (for example, partial billing details or confirmation through a verification code).

• This step ensures that account deletion is initiated by the rightful account holder.

3. Deletion Process

After verification, the manual deletion procedure will begin. This involves:

• Removing your account credentials from our system.

• Deleting all associated personal data, stored content, and linked information.

• Ensuring no residual data remains within active services.

All steps are carried out under strict privacy and security controls.

4. Timeframe for Completion

• Account deletion typically takes 2 weeks to 2 months.

• The duration depends on request volume and verification requirements.

• You will be updated if additional time is required.

5. Irreversibility of Deletion

• Account deletion is permanent and cannot be reversed.

• Once completed, all personal information, activity history, and stored data are erased.

• Deleted accounts cannot be recovered. To continue using Chatly in the future, you would need to create a new account.

6. Privacy Commitment

Chatly follows strict data-handling standards during deletion:

• Secure Erasure: All user data is permanently removed from storage systems.

• Confidentiality: Deletion requests are processed privately, and no data is shared with third parties.

• Compliance: Our deletion process aligns with global data protection regulations.

Need Assistance?

If you have any questions about the deletion process or need help at any stage, contact us at [email protected]. Our support team will provide timely updates and guidance.