Forgot Your Password?
If you are unable to access your account, you can reset your password quickly and securely. The steps below outline the complete process.
Reset Your Password
Initiate Login with Email
Open the Login pop-up.
Enter your registered email address in the email input field.
Select Continue.
Verify Your Email
On the next screen, confirm your email address.
Click Continue to proceed.
Access the Reset Option
Under the password input field, locate the Forgot Password? link.
Select this link to begin the reset process.
Provide Your Email Address
Enter the same email address you used when creating your account.
Submit the Request
Click Submit.
A password reset email will be sent to the email provided.
Tip: If you do not see the email, check your spam or junk folder.
Reset the Password
Open the email and follow the link provided.
Enter a new password and confirm the changes.
Once confirmed, you will be redirected to the Chatly login page.
Accessing Your Account
When signing in, it is important to use the same method you selected during your initial registration. If you see a message indicating that no account exists, the most common cause is a mismatch in the sign-in method.
Verify whether you originally used Google, Facebook, or Email.
If you have an active subscription, confirm that you are logging in with the same account linked to that subscription.
Matching the Right Sign-Up Method
Here’s how to avoid mismatched sign-in issues:
If you signed up with Google, use the Google sign-in option every time.
For Email sign-ups, log in with your registered email and password.
Ensure the sign-in method matches the one you used during your initial account creation.
Consistency in sign-in ensures smooth account access and prevents mismatched login attempts.
Security and Privacy
Chatly maintains strict security and privacy standards:
Strong Security Controls Passwords and login credentials are encrypted and protected by industry-standard measures.
Privacy Assurance Your personal information and login data are handled responsibly, with clear policies on how data is stored and used.
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