# Other

### What file types are supported for upload?

Chatly supports common file types like .csv, .xlsx, .docx, .txt, .pptx, .html, json and pdf for uploads.

### How can I report a bug to the developer?

To report a bug, follow these steps:

1. In the app, navigate to **Left sidenav > Help and Support**.
2. Provide Feedback with detailed information about the bug, including:
   * A clear description of the issue.
   * Your device model and operating system.
   * Steps to reproduce the problem, if possible.

Our team will investigate and work to resolve the issue promptly. Thank you for helping us improve Chatly!'

### Is my personal data safe and secure when using Chatly?

Yes, your personal data is safe and secure with Chatly. We prioritise your privacy and implement robust security measures, including encryption and secure data storage, to protect your information. Chatly complies with industry standards and best practices to ensure your data is handled responsibly and securely at all times.

You can use Chatly with confidence, knowing that your privacy and security are our top priorities. For more details, refer to our [Privacy Policy.](/policies/privacy-policy.md)

### Are there any “hidden fees” or “extra charges”?

No hidden fees. What you see at checkout is exactly what you pay. Flat pricing with no surprise add ons.

### Will my “data” or “chat history” be lost if I switch plans or cancel?

Not at all. Your chats, saved creations, and usage history remain intact no matter your current plan.

### Does the “price change” in different countries?

All pricing is currently in USD. We do not offer localised pricing at this time. Depending on your country, the final amount may vary due to exchange rates, VAT, or GST

### How do I manage my memory?

You can manage your memory under the memory section in Settings. This allows you to bring relevant context and data from another AI provider to Chatly.  

<figure><img src="/files/7hjYXNO8A2DPWjCEXAgx" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.chatlyai.app/frequently-asked-questions/other.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.