Subscription Issues

I have upgraded the subscription to a Pro version, and now it is requesting that I purchase it again.

To assist you in resolving this issue as quickly as possible.

• Please log in to your account and navigate to Left sidenav > Manage Plans. Check if the Pro version is listed as your current active subscription.

• Ensure the payment for the Pro version upgrade was successfully processed. You can check your email inbox or spam folder for a payment confirmation receipt.

• Clear your browser cache or try accessing your account from a different browser to see if the issue persists

If you’ve tried these steps and the issue isn’t resolved, please share the following details on support email [email protected]

• The email address associated with your account.

• Your payment confirmation details (like invoice).

We’ll investigate the issue promptly and ensure your Pro subscription is activated without delay.