> For the complete documentation index, see [llms.txt](https://help.chatlyai.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.chatlyai.app/frequently-asked-questions/subscription/why-cant-i-see-my-subscription-apple-id-users.md).

# Why Can’t I See My Subscription? (Apple ID Users)

If you have purchased your Chatly AI subscription through the **App Store** using your Apple ID (e.g., *@icloud.com*) but signed up or logged in with a different account (such as Google, email, or another Apple ID), your subscription will not appear.

This happens because Apple subscriptions are directly tied to the **Apple ID** you used at the time of purchase. If you log in with another account, Chatly cannot automatically match it to your Apple subscription.

***

### How to Fix This

1. **Check which account you purchased with**
   * Go to your iPhone/iPad **Settings > \[Your Name] > Subscriptions** to confirm which Apple ID has the active Chatly subscription.
   * If your subscription is listed there, it means you must log in to Chatly using that same Apple ID.
2. **Log in with the correct Apple ID**
   * Open Chatly.
   * Tap Log out (if you’re currently signed in with a different account).
   * Choose **Sign in with Apple** and use the Apple ID that has the active subscription.

***

### Important Notes

* Subscriptions cannot be transferred between accounts (e.g., from Apple ID to Google login).
* If you want to use Chatly across devices, always log in with the same account you used for the subscription purchase.
* If you’re still unable to access your subscription after trying the steps above, please **contact our support team** at [**support@chatlyai.app**](mailto:support@chatlyai.app) with your Apple purchase receipt for further assistance.


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