Technical Issues
1. I have a problem downloading images.
We are sorry to hear you’re having trouble using Chatly.
Could you please provide a bit more detail about the issue? Specifically:
Are you seeing an error message when attempting to download the images?
Which browser are you using?
Is the issue occurring with a specific image or all images?
In the meantime, you can try the following steps to resolve common issues:
Refresh Your Browser: Sometimes a simple refresh can fix download issues.
Clear Cache and Cookies: Go to your browser settings and clear cache and cookies, then try downloading the image again.
Try a Different Browser: Test if the issue persists on another browser or device.
Ensure Stable Internet Connection: Make sure you have a steady internet connection to complete the download.
2. I am seeing an error message or a processing issue.
To assist you better, could you please provide additional details, such as:
The specific action or feature you were trying to use when the error occurred.
Any screenshots of the error message, if possible.
The browser or device you’re using to access Chatly.
In the meantime, I recommend trying the following troubleshooting steps:
Log Out and Log Back In: Refresh your session by logging out of your account and then logging back in.
Clear Cache and Cookies: Clear your browser’s cache and cookies, then try again.
Try a Different Browser or Device: See if the issue persists on a different browser or device.
Check Internet Connection: Ensure that you have a stable internet connection.
Feel free to share any additional details or screenshots of the error, and we will ensure we get this resolved for you as quickly as possible. Thank you for your patience.
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