> For the complete documentation index, see [llms.txt](https://help.chatlyai.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.chatlyai.app/manage-your-account/deleting-your-chatly-account.md).

# Deleting your Chatly account

If you want to permanently remove your Chatly account or delete a team workspace, follow the steps below. This process follows our [Terms and Conditions,](/policies/terms-and-service.md) and [Privacy Policy](/policies/privacy-policy.md).

You must be signed in to delete your account or manage a team workspace. If you cannot access your account, first use the [Password Recovery and Sign-in Process](/manage-your-account/forgot-your-password.md).

### What gets deleted

#### Account deletion

Deleting your account removes:

* Personal account details
* Generated content
* Collections
* Other data linked to your user account

#### Team workspace deletion

Deleting a team workspace removes:

* Team information
* Shared chats/assets and directories
* Workspace access for all members
* References tied to that workspace

Members will no longer see that workspace in their team switcher.

### Important things to know

* **Account deletion starts a 7-day cooling-off period.**
* **Workspace/Team deletion is immediate and cannot be undone.**
* Deleting your account also cancels active subscriptions.
* If you recover your account during the 7-day period, canceled plans do **not** restart automatically.
* Only the **team owner** can delete a team or transfer ownership.
* The default personal team cannot be deleted.

{% hint style="warning" %}
Once permanent deletion is complete, your data cannot be recovered.
{% endhint %}

### How to delete your account

{% stepper %}
{% step %}

### Open your account settings

Click your team menu in the bottom-left corner, then click the settings.<br>

<figure><img src="/files/O6TPJ6hoVAnU8s3425ow" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Go to the Account section

In settings, select **Account** from the left sidebar.

<figure><img src="/files/kGNFpDlHaxeFrcPJXM8C" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open Advanced Settings

On the profile page, click the three dots infront of your profile email and click on advanced settings

<figure><img src="/files/k4qFtmyX66uELXnNVV7u" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click on Manage Account

A popup will appear. Click on the downwards arrow to access account deletion option

<figure><img src="/files/EakFqR1RjI43mn3yUbTd" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Confirm the deletion

Click **I want to delete my account** to start the request. Complete the survey to ensure complete cancellation.

<figure><img src="/files/skblku7wNU5sId717koQ" alt=""><figcaption></figcaption></figure>

Your account then enters a **7-day cooling-off period**. During this time, you can sign back in and cancel the deletion request. If you do nothing, your account will be permanently deleted after 7 days.
{% endstep %}
{% endstepper %}

### What happens after you request account deletion

* Your deletion request is scheduled immediately.
* Your subscriptions are canceled.
* You can still reverse the deletion during the 7-day cooling-off period.
* If you restore your account, you must manually subscribe again if needed.

### How to delete a team workspace

{% stepper %}
{% step %}

### Open the team menu

Click the team selector in the top-right corner, then open that team's settings.

<figure><img src="/files/35HEXVeaz5WpF7YIQT69" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select the team

In settings, choose the team you want to manage from the left sidebar.

<figure><img src="/files/Ves3EJR7GQLg0IVgA9at" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Go to the team overview

Open **Team Name > Overview**.

<figure><img src="/files/eIm6He3gdM2wA7Maw208" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open the Danger Zone

Scroll down and expand **Danger Zone**.

<figure><img src="/files/R43SgqR3vHxmllCINIX8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Delete the team or transfer ownership

Click **Delete Team**. You will then see the available options.

<figure><img src="/files/7Rq8fzwGlurhWh7T1Ncy" alt=""><figcaption></figcaption></figure>

* Choose **Delete Team** to permanently remove the workspace.
* Choose **Transfer Ownership** if you want another team member to take over instead.
  {% endstep %}

{% step %}

### Transfer ownership if needed

To transfer ownership, select an existing team member and confirm the transfer.

<figure><img src="/files/Lwe1cPHtrshSf72Ni3ls" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Team deletion rules

* Only the **owner** can delete a team.
* Non-owners will not see the delete option.
* The default personal team cannot be deleted.
* Team deletion has **no cooling-off period**.
* Once deleted, the workspace cannot be restored.

### Privacy and data handling

We handle account deletion in line with our [Privacy Policy](/policies/privacy-policy.md). Personal data is removed as part of the deletion process, subject to legal and security requirements described in our policies.

### Need help?

If you need help with account access or deletion, contact <support@chatlyai.app>.


---

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