Deleting your Chatly account

If you want to permanently remove your Chatly account or delete a team workspace, follow the steps below. This process follows our Terms and Conditions, and Privacy Policy.

You must be signed in to delete your account or manage a team workspace. If you cannot access your account, first use the Password Recovery and Sign-in Process.

What gets deleted

Account deletion

Deleting your account removes:

• Personal account details

• Generated content

• Collections

• Other data linked to your user account

Team workspace deletion

Deleting a team workspace removes:

• Team information

• Shared chats/assets and directories

• Workspace access for all members

• References tied to that workspace

Members will no longer see that workspace in their team switcher.

Important things to know

• Account deletion starts a 7-day cooling-off period.

• Workspace/Team deletion is immediate and cannot be undone.

• Deleting your account also cancels active subscriptions.

• If you recover your account during the 7-day period, canceled plans do not restart automatically.

• Only the team owner can delete a team or transfer ownership.

• The default personal team cannot be deleted.

Once permanent deletion is complete, your data cannot be recovered.

How to delete your account

1

Open your account settings

Click your team menu in the bottom-left corner, then click the settings.

2

Go to the Account section

In settings, select Account from the left sidebar.

3

Open Advanced Settings

On the profile page, click the three dots infront of your profile email and click on advanced settings

4

Click on Manage Account

A popup will appear. Click on the downwards arrow to access account deletion option

5

Confirm the deletion

Click I want to delete my account to start the request. Complete the survey to ensure complete cancellation.

Your account then enters a 7-day cooling-off period. During this time, you can sign back in and cancel the deletion request. If you do nothing, your account will be permanently deleted after 7 days.

What happens after you request account deletion

• Your deletion request is scheduled immediately.

• Your subscriptions are canceled.

• You can still reverse the deletion during the 7-day cooling-off period.

• If you restore your account, you must manually subscribe again if needed.

How to delete a team workspace

1

Open the team menu

Click the team selector in the top-right corner, then open that team's settings.

2

Select the team

In settings, choose the team you want to manage from the left sidebar.

3

Go to the team overview

Open Team Name > Overview.

4

Open the Danger Zone

Scroll down and expand Danger Zone.

5

Delete the team or transfer ownership

Click Delete Team. You will then see the available options.

• Choose Delete Team to permanently remove the workspace.

• Choose Transfer Ownership if you want another team member to take over instead.

6

Transfer ownership if needed

To transfer ownership, select an existing team member and confirm the transfer.

Team deletion rules

• Only the owner can delete a team.

• Non-owners will not see the delete option.

• The default personal team cannot be deleted.

• Team deletion has no cooling-off period.

• Once deleted, the workspace cannot be restored.

Privacy and data handling

We handle account deletion in line with our Privacy Policy. Personal data is removed as part of the deletion process, subject to legal and security requirements described in our policies.

Need help?

If you need help with account access or deletion, contact [e-mail].