# Forgot Your Password

If you are unable to access your account, you can reset your password quickly and securely. The steps below outline the complete process.

## Reset Your Password

1. **Initiate Login with Email**

* Open the Login pop-up.
* Enter your registered email address in the email input field.
* Select Continue.

2. **Verify Your Email**

* On the next screen, confirm your email address.
* Click Continue to proceed.

3. **Access the Reset Option**

* Under the password input field, locate the Forgot Password link.
* Select this link to begin the reset process.

4. **Provide Your Email Address**

* Enter the same email address you used when creating your account.

5. **Submit the Request**
   * Click Submit.
   * A password reset email will be sent to the email provided.

<figure><img src="/files/rB7ARCRaz2YO8ptHkANA" alt=""><figcaption></figcaption></figure>

> **Tip: If you do not see the email, check your spam or junk folder.**

6. **Reset the Password**

* Open the email and follow the link provided.
* Enter a new password and confirm the changes.
* Once confirmed, you will be redirected to the Chatly login page.

### Accessing Your Account

When signing in, it is important to use the same method you selected during your initial registration. If you see a message indicating that no account exists, the most common cause is a mismatch in the sign-in method.

* Verify whether you originally used Google, Facebook, or Email.
* If you have an active subscription, confirm that you are logging in with the same account linked to that subscription.

### Matching the Right Sign-Up Method

Here’s how to avoid mismatched sign-in issues:

* If you signed up with **Google**, use the **Google sign-in option** every time.
* For **Email sign-ups**, log in with your registered email and password.
* Ensure the sign-in method matches the one you used during your initial account creation.

Consistency in sign-in ensures smooth account access and prevents mismatched login attempts.

### Security and Privacy

Chatly maintains strict security and privacy standards:

* **Strong Security Controls**\
  Passwords and login credentials are encrypted and protected by industry-standard measures.
* **Privacy Assurance**\
  Your personal information and login data are handled responsibly, with clear [policies ](/policies/privacy-policy.md)on how data is stored and used.


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