Refund Policy

Refund policy for Chatly AI

Effective Date: November 21st, 2025

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1. General Terms and Acknowledgement

By purchasing a subscription or service (hereinafter referred to as "Product"), you acknowledge and agree that your purchase is final and that you are accessing a DIGITAL SERVICE with immediate availability. Due to the nature of digital content, refunds are not available once access to the Product has commenced, unless expressly stated otherwise in these Terms.

This Refund Policy (the “Policy”) applies to all Products purchased via the website https://chatlyai.app/ (the “Website”), mobile applications (IOS, Android), or through any third-party platforms. By purchasing, you agree to be bound by this Policy.

2. Only Applicable for EU, UK, or Turkey Customers

• Eligibility for Refund: Customers located within the European Union (EU), United Kingdom (UK), or Turkey are eligible to request a refund if they cancel their subscription within 14 days of purchase. This applies to all three monthly, quarterly, and annual subscription.

• Conditions: You must have used up to 5/7 or fewer messages/interactions based on the subscription plan.

• Procedure: To request a refund, the customer must specify that they are applying for a refund from the EU, UK, or Turkey in their request.

• Non-Refundable Circumstances are applicable (Section 4 mentioned below)

3. Refund Eligibility

(a) Monthly/Quarterly Subscriptions

• Full Refund Window: You may request a full refund within 12 Hours of the monthly subscription purchase date.

• Usage limit: You must have used 5 or fewer messages/interactions, or consumed 200 or fewer credits.

(b) Annual Subscriptions

• Full Refund Window: Annual subscriptions are eligible for a full refund if canceled within 24 Hours of the purchase date, assuming minimal usage.

• Usage limit: You must have used 7 or fewer messages/interactions, or consumed 300 or fewer credits.

(c) Additional Refund Scenarios

• Duplicate or Erroneous Charges: Verified duplicate charges or unauthorized transactions will be refunded following a review and confirmation by Chatly.

• For subscription updates, users are eligible for a 50% refund if they contact support within 12 hours of the renewal charge and request cancellation with up to 5/7 or fewer messages/interactions based on the subscription plan.

(d) Service Failure and Outage Remedies

• In the event of a material failure of Chatly’s Services, preventing the customer from using the paid functionality for a substantial period ( 12 Hours ), and where Chatly cannot reasonably resolve the failure, Chatly, at its sole discretion, may provide the following remedies:

• A discount or promotional code will be applied to the following month's subscription, subject to review on a case-by-case basis.

• The type and extent of the remedy provided will be determined at the sole discretion of Chatly.

4. Non-Refundable Circumstances

4.1. Refunds shall not be provided under the following conditions:

• Dissatisfaction with text output, style, creative output, aesthetic choices, or subjective preferences once Services have been delivered.

• User error, including but not limited to incorrect prompts, improper configuration, or misunderstanding of platform features.

• Consumption of services beyond the 5 message Limit for monthly and quarterly subscriptions or 7 message limit for annual subscriptions.

• Abuse of promotional offers, free trials, or repeated refund requests deemed excessive, unreasonable, or fraudulent.

• Refunds shall not be issued for accidental or mistaken transactions initiated by the Customer.

• Refunds shall not be granted due to changes in the appearance, theme, or other non-functional modifications to the platform.

5. Third-Party Platform Purchases

• Refunds for purchases processed through third-party platforms (e.g., Apple App Store, Google Play) are subject to the refund policies of those platforms. Chatly does not control these processes and generally cannot directly issue refunds for purchases processed through such platforms. Customers must follow the applicable platform’s refund process. Chatly will, however, cooperate with platform investigations and provide reasonable assistance where applicable.

6. Secondary Refund Requests

• Please note, Chatly cannot process secondary refund requests after a first refund has been granted. Refund requests will be evaluated only once per transaction.

7. Chargebacks and Disputes

• Resolution Before Chargeback: We strongly encourage customers to contact Chatly Support to resolve any issues before initiating chargebacks with payment processors.

8. Processing, Timing, and Deductions

• Refund Method: Approved refunds will be issued to the original payment method used for the purchase, subject to the rules of the applicable payment processor or card issuer.

• Processing Time: Refunds will generally be processed within 5–10 business days following approval. However, the time for funds to appear in the customer’s account will depend on the processing times of the bank or payment processor.

• Deduction of Fees: Payment processors may assess fees that are non-recoverable by Chatly. If such fees apply, Chatly reserves the right to deduct the unrecoverable fees from the refunded amount. An itemized breakdown of such deductions will be provided upon request.

9. How to Request a Refund

• Contact Chatly Support: To request a refund, please contact Chatly Support at [email protected].

• Provide Transaction Details: Please include your Invoice number , purchase date, and reason for the refund request. Any supporting documentation, such as receipts or screenshots, will help expedite the process.

10. Governing Law and Mandatory Consumer Rights

• This Policy is subject to the applicable consumer protection laws in the customer’s jurisdiction. If any statutory rights under local laws are more favorable than the terms of this Policy, such rights shall prevail.